Operation Team Leader

Key Requirements

– Must have Minimum 5 years of Team leading, Team budget, Team schedule & Team resource management experience
– Must have good communication skill in English. Japanese and Mandarin is good to have
– Must have ITIL V3 / V4 certified
– Must have knowledge in OnPrem/Cloud/Network/Server for Operation cost estimation purpose
– Must possess at least bachelor’s degree in any field.
– Should have Demonstrate the ability and desire to adapt to new technologies.
– Should have ability to work independently in a fast-paced environment.
– Good to have Familiar with cloud services-related software and hardware technology and products
– Good to have experience in handling projects related to the software-defined data center or cloud service infrastructure
– Good to have willingness to travel when project assigned

Key Responsibilities

– Manage Team budget as and when, closing period and yearly budgeting or forecast period.
– Manage resource and allocate resource accurately
– Manage each proposal for internal process before share with customer
– Manage Project team and operation team knowledge transfer or operation handover when neccesary
– Manage business partner and vendor as and when
– Manage customer relationship when neccesary
– Lead and manage team members to estimate Maintenane support, Operation support cost
– Escalate and report to Managers while project facing major issue
– Report manager in daily basis in terms of budget, resource and operation forecast schedule
– Daily Team management and meeting is mandatory task.